01Execution partner

Technology That Works

SATA-TECH builds, operates, supports, and improves the business systems teams rely on every day: infrastructure, platforms, helpdesk, customer care, automation, and reporting.

CegidOdooIrisFlashCamera
262served network
1.6Kmonthly cases
0.6handling time
12-20peak window
BuildOperateImprove

Infrastructure

Servers, storage, virtualization, HPC, backups, monitoring.

Systems

Odoo, HR, POS, Workspace, Microsoft 365, Entra ID.

Support

Helpdesk, retail operations, care follow-up, dashboards.

Live footprint
Slow regional sweep
285 locations
285
Locations
194
Map points
27
Countries
02Intro

Build for Real Operations

We support real multi-country retail and business operations by connecting IT execution, back-office support, automation, customer care, and reporting across live teams and markets.

Operating layerExecution, support, reporting
Marketscountries + stores
Teamssupport + operations
Systemsplatforms + access
Visibilityreports + ownership
BuildRunImprove
FranceItalySwitzerlandGermany

Markets

Retail, manufacturing operations, education, enterprise IT.

Model

Build the system, run the support, improve the process.

Outcome

Fewer blind spots, faster response, cleaner ownership.

Build
Run
Improve
Operationslayer
Operating modelMulti-country operations
FranceItalySwitzerlandGermany
MarketsCountries, stores, teams
SystemsERP, POS, Workspace
SupportTickets, access, escalation
VisibilityDashboards, reporting, automation
03Services

On the Move

Use SATA-TECH when systems, stores, users, tickets, reports, and customer cases need one execution layer instead of scattered ownership.

Execution layerIntake to reporting
Infrauptime layer
Systemsbusiness flow
Helpdeskdaily support
Carecase closure
262served network
1.6Kmonthly cases
0.6avg. handling
InfrastructureSolutionsHelpdeskCare

Infrastructure

Virtualization, servers, storage, monitoring, continuity.

Solutions

Odoo, HR, POS, Workspace, Microsoft 365, dashboards.

Support + Care

Helpdesk, retail support, QA follow-up, case closure.

Switchboard
ScopeRunReport
Service architectureProject, managed, improvement
BuildOperateImprove
InfrastructureUptime, storage, access
SolutionsERP, POS, dashboards
HelpdeskTickets, devices, fixes
CareClaims, QA, closure
04IT Infrastructure

Infrastructure That Holds

We support the foundations behind uptime: data centers, servers, virtualization, storage, backup readiness, monitoring, access control, continuity, and HPC environments.

Uptime core
VMPBSIOBKP
Data Centerhosts + monitoring
HPCPBS + compute
Storageshared fabric
Recoverybackup paths
Virtualize, monitor, recover
VirtualizeMonitorRecover

Data Centers

Virtual hosts, monitoring, backup readiness, continuity.

HPC

Linux clusters, PBS Pro, Open OnDemand, shared storage.

Servers + Storage

Physical and virtual servers, permissions, backup paths.

Infrastructure fabricCompute, storage, continuity
Uptime core
VMPBSIO
HPC jobsRUNPBSGPU
T-01T-12T-24
Data CentersVirtual hosts, monitoring, backup
HPC ClusterLinux, PBS Pro, Open OnDemand
Storage FabricShared storage, access, continuity
Recovery PathBackups, restore points, continuity
05IT Solutions

Visibility and Control

We implement and support Odoo and business platforms, HR and attendance, retail POS, Google Workspace, Microsoft 365, Entra ID, Intune, automation, dashboards, and reporting.

Workflow spine
RulesSyncReports
Odooworkflow
HRpeople
POSstores
Identityaccess
Odoo, POS, identity, reporting
ERPHRPOSReports

ERP

Odoo workflows, integrations, helpdesk, reports.

HR + Attendance

Employee flows, attendance, permissions, daily reports.

Retail POS

Stores, users, devices, permissions, reporting.

Decentralized operating layerERP, identity, stores, reports
OdooM365POSHRIS
Opsmesh
RulesSyncReportAutomate
Live viewSalesHRTickets
ERPOdoo flows + approvals
HRPeople, attendance, roles
POSStores, devices, users
ReportsDashboards + visibility
IdentityWorkspace, M365, Entra ID
06IT Support

Fast Support

We handle office, back-office, and distributed retail support for teams like irisgalerie: accounts, access, devices, remote fixes, onboarding, escalation, and reporting.

Response field
IntakeResolveReport
Callsvoice + portal
Officeusers + devices
Storesremote fixes
Escalateowner path
SLAvisible
Fix logclosed
Queueowned
Intake, fixes, escalation, SLA
Live desk
IntakeResolveEscalateReport

Back Office

Accounts, Entra ID, groups, mailboxes, permissions.

Office IT

Computers, printers, email, apps, onboarding, fixes.

Retail Support

Stores, POS, users, devices, incidents, SLA visibility.

Live support deskCalls, tickets, remote fixes
Supportlive desk
Call
Email
Ticket
IntakeCalls, tickets, requests
Office ITUsers, devices, access
Retail DeskStores, POS, incidents
EscalationOwner, path, closure
Assigned ownerclear follow-up
SLA
response
OPEN
tickets
STORE
follow-up
07Customer Care

Customer Care & More

In retail operations such as irisgalerie, we connect customer service with QA, production, delivery, logistics, and management so claims are answered, tracked, corrected, reported, and closed.

irisgalerie logo
SATA-TECH logolive orchestration
Customers
Stores
Factory
HQ
CustomerQAProductionDelivery

Retail Care

Orders, claims, refunds, replacements, chargebacks.

QA Follow-Up

Defects, damaged items, evidence, production feedback.

Production + Delivery

Production errors, delivery delays, logistics, closure.

Customer pressure roomVolume, triage, closure
Care opshandled
Odoo
Freshservice
Phone
CustomersOrders, claims, requests
StoresComplaints, escalations
QAEvidence, defects, notes
DeliveryDelays, damage, closure
Case queueNew88%QA64%Delivery72%Closed92%
Agent 01
load 92%
Agent 02
load 88%
Agent 03
load 95%
Claim
priority
Refund
finance
Damaged
evidence
Delivery
late
Replace
approved